kevin@escapecommand:~$ whoami

Kevin Louie

Senior Technical Operations Engineer who operationalizes support, commercial, and engineering workflows with AI-powered tools.

15+ yrs in the loop Enode cat ./projects mail hello@escapecommand.com

kevin@escapecommand:~/about$ cat about.md

About

about.md
Kevin Louie

I'm a Senior Technical Operations Engineer at Enode with 15+ years in the industry. I specialize in operationalizing support, commercial, and engineering workflows using AI-powered tools.

Before Enode, I scaled support and operations at companies like SugarCRM, DocuSign, and Adyen, building internal tools and processes that made teams more effective. I enjoy turning ambiguous problems into automated solutions.

I love technology and automation, especially when it leads to real, day-to-day improvements for the people using it. That's what drives me: building things that make someone's work a little easier, a little faster, or a little less frustrating.

$ stack --list
Python TypeScript React Node.js PostgreSQL Claude OpenAI

kevin@escapecommand:~/projects$ ls -l --sort=impact

Projects

rfp-responder

IngestPolicies/RFPsGraphKnowledge BaseContextCustomer/DocsClaudeGenerateReviewPre-sales

Knowledge-graph-backed AI tool that uses your security policies, past RFPs, and compliance docs (ISO 27001, SOC II) to help pre-sales teams generate accurate questionnaire responses with customer-aware context.

ReactNode.jspgvectorClaude

support-topics

ZendeskTicketsLLMExtractGraphClusterSearchHybrid

Knowledge graph generator that analyzes support tickets to surface trending topics, common issues, and resolution patterns using LLM classification and hybrid search.

PythonLLMHybrid SearchPostgreSQL

zendesk-ai-platform

TicketInboundClassifyTopicKBDeflectDraftReply

AI-powered Zendesk automation monorepo featuring a ticket classifier, knowledge base builder, and reply drafter that reduces manual triage and response time.

TypeScriptClassifierKnowledge BaseReply Drafter

price-guidance-calculator

InputVue.js FormLookupDatabaseCalculateFrontendSalesforcePeer DataSlackNotifyReportDB Write

Vue.js CPQ tool that replaced a shared Google Sheet, giving sales teams worldwide real-time pricing guidance with a 25% revenue uplift on tool-assisted deals.

Vue.jsSalesforcePostgreSQLSlack

kevin@escapecommand:~/writing$ ls -t posts/

Writing

posts/
ls /blog

kevin@escapecommand:~/contact$ ./reach-out.sh

Get in touch

I'm always open to interesting conversations and opportunities. Reach out via the email above.