Hi, I'm Kevin.

Senior Technical Operations Engineer who operationalizes workflows with AI-powered tools.

I'm a Senior Technical Operations Engineer at Enode with 15+ years in the industry. I specialize in operationalizing support, commercial, and engineering workflows using AI-powered tools.

Before Enode, I scaled support and operations at companies like SugarCRM, DocuSign, and Adyen, building internal tools and processes that made teams more effective. I enjoy turning ambiguous problems into automated solutions.

I love technology and automation, especially when it leads to real, day-to-day improvements for the people using it. That's what drives me: building things that make someone's work a little easier, a little faster, or a little less frustrating.

Python TypeScript React Node.js PostgreSQL Claude OpenAI

Knowledge-graph-backed AI tool that uses your security policies, past RFPs, and compliance docs (ISO 27001, SOC II) to help pre-sales teams generate accurate questionnaire responses with customer-aware context.

React Node.js pgvector Claude

Knowledge graph generator that analyzes support tickets to surface trending topics, common issues, and resolution patterns using LLM classification and hybrid search.

Python LLM Hybrid Search PostgreSQL

AI-powered Zendesk automation monorepo featuring a ticket classifier, knowledge base builder, and reply drafter that reduces manual triage and response time.

TypeScript Classifier Knowledge Base Reply Drafter

Vue.js CPQ tool that replaced a shared Google Sheet, giving sales teams worldwide real-time pricing guidance with a 25% revenue uplift on tool-assisted deals.

Vue.js Salesforce PostgreSQL Slack